1. Eligibility for Returns
1.1 Returns are accepted within [30] days from the date of delivery. 1.2 Items must be in their original condition, unused, and in the original packaging. 1.3 Customized or personalized items are non-returnable unless they are defective or incorrect due to our error. 1.4 Clearance or final sale items are non-refundable.
2. Return Process
2.1 To initiate a return, contact our support team at [email/contact info] with your order number and reason for return. 2.2 Once your return request is approved, we will provide you with return instructions and a return shipping address. 2.3 Customers are responsible for return shipping costs unless the return is due to an error on our part. 2.4 We recommend using a trackable shipping method, as we are not responsible for lost return packages.
3. Refunds & Processing Time
3.1 Refunds will be issued to the original payment method within [7-10] business days after receiving and inspecting the returned item. 3.2 Shipping fees are non-refundable unless the return is due to an error on our part. 3.3 If your return is rejected due to non-compliance with our policy, the item will be sent back to you at your expense.
4. Exchanges
4.1 We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact our support team within [1-4] days of delivery. 4.2 Exchanges are subject to product availability. If the item is out of stock, a refund will be issued instead.
5. Defective or Incorrect Items
5.1 If you receive a defective or incorrect item, please contact us within [1-2] days of delivery with photos of the issue. 5.2 We will provide a prepaid return shipping label for defective or incorrect items and send a replacement or issue a full refund.
6. Contact Information
For any return-related inquiries, please contact us at: [Your Company Email] [Your Business Address] [Your Customer Support Phone Number]
Thank you for shopping with PikaCase Ink!